FAQs
Q: What are the benefits of modernization?
A: Improved reliability, increased safety, improved energy efficiency, code compliance, improved appearance, and increased real estate value.
Q: Why is non-proprietary equipment important?
A: Non-Proprietary controllers require no software, special tools or passwords. This means replacement parts are available to any elevator company.
Q: How long will the modernization take?
A: Once an order is placed, the lead time for delivery of equipment ranges from 6 – 8 weeks. The shut down time for the elevators varies depending on the extent of the work being done.
Q: Does Jersey Elevator get the required permit?
A: Yes we do.
Q: Do the elevators need to be inspected upon completion of work?
A: Yes. We will schedule the inspection and be there with the inspector during the inspection process.
Q: Where are you located?
A: Our offices and warehouse are centrally located in Aberdeen, NJ. However, our maintenance mechanics have assigned territories that they operate from on a daily basis allowing for quick response to emergencies. Our mechanics also have company trucks stocked with commonly used parts. Should a part not be on the truck, a warehouse supervisor will get it to the jobsite.
Q: What is your response time to emergencies?
A: Our response time to emergencies is typically under 60 minutes. Our response time for non emergencies is 4 hours or less. Even better, emergencies are defined by you the customer.
Q: Can you get the parts needed to maintain my elevator?
A: We keep an extensive supply of replacement parts for all brands of elevators in our centrally located warehouse. We also stock our elevator maintenance trucks with the most commonly used parts our mechanics will need to maintain your elevator. If it’s something we don’t keep in stock, our well established relationships with many different suppliers enables us to purchase the best repair parts overnight or even the same day if need be.
Q: Are your Mechanics well trained?
A: All of our elevator mechanics and helpers are fully trained and schooled in all aspects of elevator maintenance, elevator repair, modernization and installation. Additionally, all field personnel are safety trained in aspects unique to the elevator industry as well as other safety protocol such as confined space, lock out / tag out, and fall protection. Everyone is also OSHA 10 certified. All of our mechanics are certified with the National Association of Elevator Contractors Certified Elevator Technician program (CET).
Q: Do you provide a job ticket for maintenance and repair?
A: Our mechanics have PDA devices which allows them to digitally produce a ticket, which you sign. He will then email the job ticket directly to your email for your records. There are some elevator maintenance functions done monthly, bi-monthly, quarterly and semi-annually. Additionally, all service calls, repairs and maintenance visits are recorded in our database. Should you ever need a history, one will be provided at no cost.
Q: How often should I have preventative maintenance done?
A: Traditionally, commercial elevators had preventative maintenance performed monthly. In recent times there has been a movement led by the multinational companies in the industry to have maintenance done on a quarterly basis in conjunction with remote monitoring. Although Jersey Elevator offers the same service, we strongly feel that most commercial elevators benefit from a monthly maintenance program in terms of adjustment and lubrication but also because a human pair of eyes will many times pick up things that a computer can’t thereby reducing shutdowns. For elevators that are new or have limited usage, we offer bi-monthly or quarterly preventative maintenance service. You may also find that our prices for monthly preventative maintenance are more competitive than the biggies quarterly programs.
Q: How do you handle state required inspections?
A: We service the entire state of New Jersey and thus work with many different inspectors. Jersey Elevator will coordinate inspections with the inspectors and remedy all violations in a timely fashion according to all applicable codes.
Q: How long has Jersey Elevator been in business?
A: Jersey Elevator has been proudly provided great elevator service to customers through out New Jersey since 1974!
